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Conditions of Sale

All orders are taken via the SSL credit card features of this website or can be faxed through to us on 0242843011. Goods will only be dispatched once payment is confirmed. Occasionally, due to heavy demand or delays in manufacturer's supply, some items may be temporarily out of stock. Should this occur we will advise and give you the option to place these goods on backorder.

Returns

Cooinda Downs offers a 7 day money-back guarantee (less shipping costs) provided the goods are returned in a saleable condition and are unused, in the original undamaged packaging. We reserve the right to refuse the acceptance of items that are returned incomplete or damaged in any way. The purchaser is required to pay all shipping costs incurred in returning items to Cooinda Downs except in instances where the goods arrived damaged or the incorrect product was shipped by Cooinda Downs.


To arrange for the return of any item please contact us to arrange an AR (Acknowledged Return) Number and to obtain the return shipping address. No responsibility will be taken for goods returned without an AR Number. Such Numbers will only be issued where contact is made within 7 days of receipt of the item from Cooinda Downs

All goods returned to Cooinda Downs will be inspected upon their return and in the case of damaged products, a replacement product will be sent at Cooinda Downs' expense or a refund issued to the customers credit card according to the customers instructions.


Privacy Statement

Cooinda Downs is committed to the Australian privacy legislation in the way it collects, uses, secures and discloses personal information.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs) and our Privacy Policy is as follows:

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

  • Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
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  • Information derived from communications between us and you.

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally, we will only use and disclose your personal information:

  • To establish and maintain your relationship as a customer of Cooinda Downs.
  • To provide the products and services you have requested from Cooinda Downs.
  • To administer and manage those products and services.
  • To answer your inquiry.
  • For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Cooinda Downs which you would not like to receive, please contact us and we will remove your name from our mailing list.

Access to your personal information

In most cases, you can gain access to the personal information that Cooinda Downs holds about you, subject to some exceptions allowed by law.

If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Security

Cooinda Downs will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, Cooinda Downs cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website. We suggest that you visit our website to keep up to date with any changes.

 


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