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FREQUENTLY ASKED QUESTIONS

How can I pay?

To make the transaction as simple as possible for you, Cooinda accepts a variety of different payment methods including:

Credit cards including Visa, Mastercard
Cheque/Money Order (Australian Customers Only);
Bank Deposit (Australian Customer Only);
Telephone/Fax with your credit card details

All payments must be made in Australian funds. All credit cards will be charged in Australian funds.

 

What currency are your prices in?

All prices shown on www.cooinda.com. are in Australian Dollars and all payments must be made in Australian dollars. Payments debited to your credit card will be in Australian dollars.

What are the Freight Charges for Australian deliveries?

All orders for Australian customers are dispatched using Australia Post unless you instruct us otherwise.

Cooinda heavily subsidies the freight costs of all orders and asks customers to contribute on the following basis:

Orders weighing 0 - 10kg: $8.50 per order to anywhere in NSW, $12.00 elsewhere in Australia.
Orders weighing 10.1kg - 20kg: $12.00 per order to anywhere in NSW, $17.00 elsewhere in Australia.
Orders weighing 20.1kg - 25kg: $20.00 per order to anywhere in NSW, $25.00 elsewhere in Australia
Orders weighing 25.1kg - 40kg $30.00 per order anywhere in NSW, $35 elsewhere in Australia.
Orders weighing 40.1kg  and over, $40.00 per order anywhere in NSW, $45 elsewhere in Australia

 

 

Product shipping weights are included in the item description for all products listed on our site. The listed shipping weight is the shipping weight that will be used to calculate your final shipping total. The listed shipping weight includes the net weight of the product and any associated packing material.

The total shipping weight and applicable shipping charge will be displayed at checkout prior to you submitting any payment information.

 

Does Cooinda ship internationally?

Currently we do not ship to customers outside of Australia.

How quickly can you get an order to me?

We understand that most of our customers want their order yesterday!!! We do our very best to dispatch orders quickly after  the receipt of your payment. We will let you know if there is going to be an unexpected delay on delivery of a product .

You have the option of canceling any part of your order that has been placed on back order with our suppliers and obtaining a full refund for that part of your order. Any products subsequently supplied from back order are shipped at Cooinda's cost and no additional shipping charges are incurred by you.

What if I need to return an item?

Please refer to our Policies section  for details on our return policy and procedures.

 

 


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